Community Manager (BTR) - Aldeia Cypress

Greystar Management Services•Houston, TX

13d•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned property, including its staff, activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable laws and regulations governing multifamily housing. The manager contributes to property budgeting and revenue performance; oversees financial activity, vendor invoices, expenditures, leasing and lease enforcement; and develops marketing and leasing strategies to meet occupancy and revenue goals. The role also supports resident satisfaction and retention, oversees service-request standards and property inspections, supervises and develops staff, and maintains the client/owner relationship. It includes preparing financial, accounting, administrative, and other reports. For California properties, the role also manages lease documentation using the California-specific Lease File Checklist. The position is based in an office environment with frequent possible exposure to outdoor conditions at the property. Local travel may be required for bank deposits, training, outreach events, or other job duties. Lease-up and build-to-rent (BTR) experience are strongly preferred.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other on-site staff permitted to drive the golf cart also hold valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.
Management and supervisory skills to hire, lead, direct, evaluate, and manage employees and teams, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.
Lease-up and build-to-rent (BTR) experience.

Responsibilities

Manage the property's day-to-day operations, team members, activities, and resources to meet budgeted financial and operational goals and comply with applicable policies, procedures, and laws.
Contribute to property budgets by evaluating financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; meeting notice requirements; handling evictions; and imposing and collecting allowable charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Conduct property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage staff performance in accordance with company policies, values, and business practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure documents are complete, compliant, and consistently organized.

Benefits

Medical, dental, vision, disability, and life insurance.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly onsite bonus programs.