Assistant Community Manager - Cypress area

Greystar Management Services•Houston, TX

19h

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of an apartment community. The role performs accounting and bookkeeping tasks, prepares monthly close-outs and financial reports, processes invoices and payments, collects rent and other charges, completes bank deposits and account reconciliations, and uses property management software to record and track the community’s financial activity. The position also supports resident relations, lease enforcement, collections, move-outs, evictions, leasing and marketing, and owner communications. When the Community Manager is absent, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations in accordance with company policies and procedures. The role is based in an office environment and may also involve frequent exposure to outdoor conditions, physical access throughout the property, and local travel.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management, demonstrating skills applicable to community operations, customer service, sales, marketing, financial records and reporting, revenue growth, and coordinating a team.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, follow collection procedures, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating related communications.
Follow company procedures and notice requirements for evictions, including representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and support resident satisfaction and retention.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
As needed, support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing leases and obtaining deposits, and helping prospects complete applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.