Community Manager - Tomball area

Greystar Management Services•Houston, TX

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, managing team members, daily activities, and resources to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and applicable housing and other laws, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. Responsibilities include contributing to property budgets; managing revenue, rent collection, financial deposits, vendor invoices, expenditures, and reports; overseeing leasing and lease enforcement; developing marketing and leasing strategies; promoting resident satisfaction and retention; coordinating maintenance service standards; inspecting the property; supervising staff; and supporting relationships with clients and owners. Routine local travel may be required for bank deposits, training, outreach events, or other job responsibilities. The role is based in an office environment and also involves frequent exposure to outdoor conditions. The position requires access to all interior and exterior areas of the property and the ability to maneuver weights up to 20 pounds independently and 50 pounds with assistance. The salary range is $60,450–$100,000. Additional compensation may include performance-based bonuses. Benefits include medical, dental, vision, disability and life insurance, paid time off, an onsite housing discount subject to availability, a paid sabbatical after qualifying service, 401(k) matching, paid parental leave, fertility benefit reimbursement, an employee assistance program, and other optional insurance and charitable giving benefits.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating communication with accounting and clients or owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and applying and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Conduct property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships by holding meetings, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make routine local trips for bank deposits, training classes, outreach events, or other work-related needs.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate positions or weekly, monthly, and/or quarterly bonuses for onsite property positions.