Community Manager - Tomball area
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including its staff, activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and with applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to property budgeting and financial performance; manages rent setting, collections, invoices, expenditures, and reporting; and oversees leasing and lease enforcement. It develops and implements marketing and leasing strategies based on market conditions, promotes resident satisfaction and retention, and ensures the property and amenities meet standards for safety, cleanliness, and appearance. The Community Manager supervises and develops property staff and maintains the client or owner relationship through meetings, property tours, performance updates, and responses to requests. Routine local travel may be required.
Requirements
- At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
- Ability to manage apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
- Required licenses and certifications for applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff permitted to drive the golf cart also have valid licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
- Meet revenue goals by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
- Review and approve vendor, contractor, and service-provider invoices, verifying work or products, insurance certificates, account coding, and related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including reviewing applications, discounts, and renewal leases; conducting apartment inspections; providing required notices; handling evictions; and imposing and collecting allowable fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to complaints and requests and resolving service issues; ensure maintenance staff meet company standards for service requests.
- Conduct property inspections and address conditions to ensure the property, grounds, buildings, and amenities meet safety, cleanliness, and appearance standards.
- Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
- Support the client or owner relationship through meetings, property tours, performance updates, and responses to requests.
- Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
- For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Medical, dental, vision, disability, and life insurance, including low-cost or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrued with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
