Assistant Community Manager - Cypress area

Greystar•Cypress, TX

2d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of an apartment community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement, delinquency collection, evictions, move-outs, vendor coordination, and owner relations. In the Community Manager’s absence, the Assistant Community Manager may supervise onsite operations, delegate daily work, and coordinate maintenance and make-ready tasks. The role may also assist with leasing and marketing activities.

Requirements

1–3 years minimum of relevant experience in residence life and/or property management, demonstrating knowledge of community management, sales, marketing, and customer service sufficient to support daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Operate property management software and enter transactions accurately, completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce leases to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile billed work or purchases; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit or lease cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as onsite supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information using a Guest Card, showing apartments and models, closing leases and collecting deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.