Portfolio Manager, BTR

Cardinal Group Companies•Dallas, TX

7d•$115,000 - $123,500

About The Position

The BTR Portfolio Manager oversees on-site operations from the corporate level across an assigned portfolio of residential housing communities. This position combines operational and strategic responsibilities and directly manages on-site leaders to achieve operational excellence in accordance with Cardinal Group and client standards. The role is accountable for compliance, staffing, resident satisfaction, occupancy, revenue targets, expense management, and other budgetary goals, while providing service and support to clients, Community Managers, and residents. The Portfolio Manager works closely with the Director of Operations and company legal and compliance teams to fulfill property management agreements, guide and develop Community Managers, oversee financial and staffing processes, coordinate lease-up and turnover activities, and monitor community performance. The position also manages client relationships and communications, inspects communities, assesses housing markets, contributes to business planning and new-business efforts, and recommends operational, financial, and investment strategies. The role is primarily based in an office environment, with regular exposure to apartment properties and outdoor conditions. Travel to assigned communities is required, including local and overnight travel, and the position may provide temporary on-site managerial support when needed.

Requirements

Bachelor's degree.
Five years of relevant industry experience and leadership experience.
Skill in developing and maintaining strong client relationships.
Demonstrated ability to lead and motivate direct reports.
Excellent time management and organization skills.
Ability to meet strict deadlines and prioritize tasks.
Excellent analytical skills, attention to detail, and a strong work ethic.
Ability to solve problems and find innovative solutions.
Willingness to travel a minimum of 12 weeks per year.
Professional written and verbal communication skills.
Positive attitude and strong interpersonal skills.
Ability to embody Cardinal Culture and Cardinal's Core Values.

Responsibilities

Ensure adherence to the responsibilities and obligations of Property Management Agreements in collaboration with the Director of Operations and legal and compliance teams; serve as the key contact between company headquarters and assigned on-site teams.
Directly manage on-site Community Managers by providing operational support, guidance, professional development, performance management, and direction.
Assist with onboarding new Community Managers, including orientation and continued mentoring, training, and support during their first 90 days.
Oversee financial components of community operations, including payroll, bonus processing, accounts receivable, and budget variance.
Increase engagement, team member satisfaction, and team member experience across assigned communities.
Lead planning and execution of lease-up and turnover processes, including vendor management, invoicing, and scheduling.
Conduct weekly or bi-weekly group calls with Community Managers.
Monitor staffing needs and support retention, job postings, candidate sourcing, interviewing, hiring, and onboarding.
Ensure compliance with client reporting processes, templates, and schedules, including annual planning and budgets, weekly and monthly reports, and monthly financial reporting with the accounting team.
Motivate teams through recognition and leadership, emphasizing the company's culture of excellence, diversity, equity, and inclusion.
Prepare, analyze, and communicate weekly, monthly, quarterly, and annual reports to track and forecast community performance.
With direction from the VP of Operations and/or Director of Operations, prepare annual operating and capital budgets, marketing plans, and business strategies for assigned communities.
Implement, execute, and revise sales, leasing, and operational plans and processes to achieve occupancy and revenue goals.
Ensure assigned communities follow organizational policies and procedures, professional and regulatory standards, and operational practices.
Travel to assigned communities as business needs dictate and provide temporary on-site managerial support when a Community Manager is absent or a position is open.
Develop and maintain business relationships with property ownership; oversee property management reviews and manage investor and owner communications and reporting.
Lead monthly and quarterly client calls to provide financial and operational updates, share information, answer questions, and receive direction.
Coordinate and conduct community inspections covering curb appeal, leasing and maintenance operations, and delivery of the brand promise.
Maintain knowledge of housing markets, trends, economic cycles, and new development, and recommend and implement changes to support community performance.
Provide operational assessments and written reports with observations and recommendations for new or existing communities.
Participate in annual business planning, Capex and PPM reviews, auditing, contract proposals, new-business responsibilities, NAA lease reviews, and other assigned administrative duties.
Participate in new-business presentations and assist the Business Development Team with budgets, market studies, pricing exercises, and other deliverables.
Gather and consolidate feedback and insights on company initiatives, operational processes, policies, and standard operating procedures.
Collaborate with other company operators to develop strategic, operational, financial, or investment recommendations for client consideration or implementation.