BTR Onsite Service Technician

Brookfield Properties•Huntsville, AL

12d•Onsite

About The Position

The Build-to-Rent Onsite Service Technician maintains the physical integrity, safety, and appearance of the assigned residential community. The technician helps provide a clean, secure, and well-maintained environment for residents, visitors, and team members by completing maintenance requests promptly and performing proactive property upkeep. As an onsite representative, the technician supports resident satisfaction, retention, and operational excellence through responsive service and quality workmanship. The role requires technical maintenance skills, strong customer service, and the ability to work independently in a fast-paced residential setting. The position is based at NestleDown Farms, 1 NestleDown Drive, Huntsville, Alabama. Work takes place in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments. The role may involve travel between properties within an assigned region. On-call work, overtime, or extended hours may be required based on business needs, including evenings and weekends. Maymont Homes describes its mission as positively impacting lives in the communities it serves. The company highlights its Great Place to Work certification, career-growth opportunities, and stability and resources as part of Brookfield Asset Management. Benefits for full-time employees include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually.

Requirements

High school diploma or equivalent.
Prior maintenance experience; residential or property management experience is preferred.
Experience with HVAC, plumbing, electrical, and general maintenance repair work is preferred.
Strong technical aptitude across multiple maintenance disciplines.
Ability to troubleshoot and resolve maintenance issues independently.
Strong customer service and communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Valid driver’s license and reliable transportation.
Ability to perform physically demanding work in varying environments.
Ability to communicate effectively in English, verbally and in writing.
Ability to perform physical tasks including standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs.
Ability to lift, carry, push, and/or pull materials and equipment weighing up to 50 pounds or more, with or without assistance.
Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions.
Ability to work in various positions and access confined or elevated spaces.
Ability to operate standard maintenance tools, equipment, and mobile technology such as smartphones and tablets.
Sufficient corrected or uncorrected vision to safely perform job duties, including close, distance, and peripheral vision.

Nice To Haves

Technical or trade school certification.
CPO (Certified Pool Operator) certification.
HVAC certification.
CAMT (Certified Apartment Maintenance Technician) certification.

Responsibilities

Perform routine and preventive maintenance, including HVAC, plumbing, electrical, appliance repair, and general maintenance.
Inspect buildings, systems, and equipment to identify maintenance needs and safety concerns.
Complete work orders accurately and efficiently while minimizing disruption to residents.
Respond promptly and professionally to emergency maintenance requests.
Serve as an onsite point of contact for resident maintenance issues and service requests.
Communicate work-order status and resolution timelines to residents.
Coordinate with onsite and centralized teams to resolve service requests in a timely manner.
Build positive resident relationships and maintain courteous, service-oriented interactions.
Maintain the cleanliness and appearance of common areas, amenities, and exterior grounds.
Assist with unit turns, including cleaning, painting, minor repairs, and move-in readiness preparation.
Maintain and properly store tools, materials, and equipment.
Support community presentation and readiness standards.
Follow safety procedures, company policies, applicable regulations, maintenance standards, and operational guidelines.
Maintain a safe working environment and promptly report hazards or safety concerns.
Participate in required training and ongoing development programs.
Act as the onsite maintenance representative for the assigned BTR community.
Support training compliance and operational initiatives as assigned.
Perform other duties as assigned by a supervisor or leadership.