Onsite Service Technician

Mettler Toledo•Los Angeles, CA

1d•$23 - $25•Onsite

About The Position

The Onsite Service Technician directly supports the client service program at a customer site, servicing and calibrating Rainin and other brands of pipettes. The technician performs timely mechanical and electronic measuring, recording, and inspection to ensure serviced pipettes conform to customer specifications, and provides immediate troubleshooting support as needed. The role is accountable for meeting service-level agreements and performance metrics, including turnaround time, quality, and utilization. The technician coordinates daily service requirements with Amgen/Unity Labs team members and follows site-lead direction. The role requires travel to and work at customer facilities according to the service schedule. The technician represents Rainin professionally, works independently with minimal supervision, maintains service equipment and parts inventory, and completes service and expense reports. The position also involves calibration workflow and tracking systems, coordination with the regional Service Center for GMP-required pipettes, maintenance of calibration records and certificates, customer dashboard and reporting updates, and collaboration with Mettler or Amgen IT to address software or hardware needs. Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship. Relocation and housing assistance are not provided.

Requirements

Must be authorized to work in the United States without requiring current or future employment-based visa sponsorship.
Associate's degree with a technical major or equivalent from a two-year college or other post-secondary education, related job experience, or an equivalent combination of education and experience.
A minimum of 1–3 years of demonstrated mechanical aptitude and experience using small hand tools.
Strong interpersonal and verbal communication skills in English.
Good written communication skills for frequent customer and associate emails and daily service reports.
Mechanical aptitude and ability to disassemble and reassemble small precision mechanical instruments.
Strong organizational skills to develop, schedule, process, and complete multiple tasks.
Computer skills, including email, common Microsoft Office programs, and familiarity with logging into and navigating computer networks.
Ability to learn, navigate, and update proprietary software.

Nice To Haves

Field service and/or customer-facing experience.
Previous knowledge of or work experience with pipettes.
Technical associate's degree or equivalent post-secondary education is preferred.

Responsibilities

Coordinate daily service requirements with Amgen/Unity Labs team members and follow site-lead direction.
Travel to and work at customer sites to provide pipette service according to the service schedule.
Repair and calibrate pipettes at customer facilities.
Represent Rainin to customers in a professional and positive manner.
Work independently with minimal supervision.
Complete service reports and expense reports, and maintain service equipment and parts inventory.
Provide Rainin Sales with customer leads for potential new product purchases.
Use the e-form submission system to initiate calibrations and smart bins to collect pipettes; use RFID or similar tracking devices to track pipette movement and calibration status.
Coordinate with the regional Service Center on transit to and from the center for GMP-required pipettes.
Track inventory and manage data using a system to log, track, and report calibration history.
Store digital calibration certificates and provide print options.
Update customer dashboards and reporting interfaces.
Interface with Mettler or Amgen IT as needed to address software or hardware issues.
Respond to daily work- and service-related questions from Amgen/Unity Labs team members.
Perform other duties as required to comply with customer site requirements.
Meet service-level agreements and performance metrics, including turnaround time, quality, and utilization.
Perform mechanical and electronic measuring, recording, and inspection of serviced pipettes to ensure conformance with customer specifications.
Provide immediate troubleshooting support as required by the customer.