Onsite Technician

Five Star Technology Solutions • Eminence, IN

9d • $40,000 - $41,000 • Onsite

About The Position

The Onsite Technician provides daily onsite technical support to end-users at Eminence Community Schools, including students, teachers, support staff, and school administrators. This highly visible role requires excellent communication and troubleshooting skills, the ability to prioritize requests, and adaptability in a dynamic K-12 environment.

The technician provides Tier I support, manages device deployment and collection, installs software, images computers, and maintains and repairs technology inventory and equipment. The role also involves documenting and escalating issues through a ticketing system, coordinating with school personnel and internal teams, and participating in regular meetings and learning events.

Responsibilities

• Provide Tier I onsite technical support by responding to issues submitted by school staff and students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year.
• Perform computer imaging and software installations, and maintain and repair technology inventory.
• Troubleshoot and repair devices and peripheral equipment, including iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
• Use the ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary; collaborate and communicate until problems are fully resolved.
• Collaborate with Onsite Services Leadership and the Client Experience team to keep school personnel informed about ticket and project status, as well as important technology updates and changes.
• Uphold Five Star quality of service onsite.
• Participate virtually in weekly 1-on-1 meetings with Five Star leadership, monthly Onsite Services team meetings, and company learning events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed