Service Manager - BTR

BH Management Services, LLC•Surprise, AZ

About The Position

The Service Manager Build to Rent coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns work, and oversees the work product, and may be involved in new construction or modification of existing properties. The Service Manager handles a variety of complex tasks, maintains adequate repair-supply inventory, and monitors the monthly maintenance budget. This position visits multiple sites weekly and may oversee one to four communities simultaneously. It requires a strong commitment to internal and external customer service and professional, courteous representation of the company. The role includes scheduling and directing maintenance staff, inspecting properties for maintenance needs and liability hazards, maintaining grounds and property-issued tools, and supporting rehabilitation and construction projects. The Service Manager also keeps current with relevant industry issues and government regulations, contributes to site staffing needs, and assesses and coordinates employee training, especially safety and skills training. The position is scheduled Monday through Friday, though hours may vary with business needs. Overtime, extended hours, and participation in an on-call or rotating on-call schedule may be required. The role involves frequent onsite work, travel between communities, and physical tasks such as lifting, walking, bending, crawling, climbing, and working outdoors in all weather conditions. BH offers competitive compensation, medical, dental and vision coverage, a 401(k) with company match, and generous time off. The approved pay rate is $35 per hour.

Requirements

At least two years of progressive maintenance experience, including safety and major types of heating and air conditioning.
Construction background, including foundations, framing, roofing, plumbing, and electrical work.
Working knowledge of building maintenance, repair, and preventive maintenance programs, irrigation and pool systems, and large and small appliance repair.
Ability to work remotely if necessary.
Positive, motivating, team-oriented attitude.
Strong organizational skills, including managing warranty requests with multiple vendors.
Basic computer skills and knowledge to perform job functions.
Ability to work independently with minimal supervision, excellent time management skills, and ability to prioritize work.
Strong communication and interpersonal skills and ability to work with a diverse group of people and customers.
Provide own industry-specific hand tools.
Valid driver’s license and/or reliable transportation.
Ability to travel to and work onsite at least 95% of the time.
HVAC certification.
EPA Type II certification for domestic HVAC systems.
Certified Pool Operator (CPO) certification.
Ability to work Monday through Friday with schedule variation based on business needs, and to work overtime and extended hours, including on-call or rotating on-call schedules as needed.
Ability to lift at least 50 pounds; full range of motion with upper and lower body; continual movement including standing, walking, bending, stooping, crawling, and climbing stairs; ability to work in all weather conditions; frequent grasping and manipulation with both hands; and ability to push or pull items and reach overhead.
Ability and means to travel locally and, as required, overnight in specific regions or states by automobile and airplane.

Nice To Haves

CAMT certification, or ability to obtain it within the first year of employment.
HVAC, supply purchasing, and bidding experience.
EPA 410A certification, or ability to obtain it within the first year of employment.
Working knowledge of Microbial Growth.

Responsibilities

Prepare daily and weekly maintenance employee schedules and communicate assignments to maintenance staff.
Tour properties daily to identify maintenance needs and liability hazards, and repair hazards or assign their completion to maintenance staff.
Use independent judgment, within prescribed procedures, to determine actions, priorities, and responses to emergencies.
Maintain the daily upkeep, grounds, and appearance of properties, and assist with interior and exterior rehabilitation and construction projects.
Maintain the upkeep and security of property-issued tools.
Keep abreast of relevant industry issues and government regulations and restrictions concerning maintenance procedures, and incorporate them into planning and decision-making.
Participate in site staffing needs in conjunction with the Community Manager Build to Rent.
Assess employee training needs, provide input on training programs, and coordinate and schedule appropriate training, with emphasis on safety and skills training for maintenance employees.
May assist with completing written property safety audits.
Maintain adequate inventory of repair supplies and monitor the monthly maintenance budget.
Conduct multiple site visits weekly and manage between one and four communities simultaneously.
Perform other duties as assigned.