Service Manager Jobs

About The Position

Requirements

• High school diploma or equivalent, prefer 2- or 4-year degree in horticulture, business or a related field. Experience may substitute for education.
• 3 – 5 years of experience as a supervisor or manager in the landscaping industry.
• Strong communication skills; thorough and attentive to detail; able to prioritize and multitask; proactive and deadline-oriented.
• Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals, and effectively train and ensure direct reports are able to comply with the above.
• Ability to interact effectively with customers, vendors, and employees at all levels of the organization.
• Valid driver's license and safe driving record.
• Must be able to obtain an Applicator’s license within 30 days of hire and maintain the license

Responsibilities

• Responsible for all aspects of department staffing, including interviewing and selecting new employees, evaluations, recommending pay increases, and terminations.
• Ensure the team is properly trained, certified, and licensed to perform their assigned job functions.
• Conduct site inspections and provide ongoing training as needed.
• Respond to customer complaints
• Order equipment and supplies
• Meet contract specifications
• Maintain Landscape Contractors License
• Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer work sites.
• Stay aware of Best Practices. Develop and recommend improved work methods and standards.
• Develop a yearly department budget and work with branch manager to monitor wages, revenue %, capital budget, etc.
• Develop and implement strategy for growing business and developing department assets
• Evaluate current contracts and oversee changes to scope and price to improve profitability.
• Work in the field as needed, including applications work.
• Provide technical assistance when needed.
• Manage snow removal and décor functions when needed.
• Oversee payroll
• Ensure all field reporting and records are completed accurately and in a timely manner.
• This position manages supervisors and/or employees of the department and is responsible for the performance management and hiring of the employees within that department.

Benefits

• Competitive Pay
• Opportunities to advance career – promote from within
• Fun team celebrations year-round
• Affordable health care packages that include medical, dental, vision, and life insurance
• 401 (k) with company match
• 7 company-paid holidays
• 2 Floating Holidays
• Paid Vacation (accrue 3.33 hours per month – up to a maximum of 1 week of vacation in your first year)
• additional bucket of sick time