Client Service Manager

Gallagher • Jacksonville, FL

49d

About The Position

Gallagher is seeking a Client Service Manager to join its Commercial team. The role leads client service and solution delivery, builds and maintains client relationships, and helps ensure client needs are met. The manager guides renewals, supports risk-management conversations, helps retain existing business and identify opportunities for additional services, and maintains compliance with industry standards. The role also includes mentoring junior team members, maintaining accurate client and policy information, and using Gallagher technology to improve productivity and service quality.

Requirements

• Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 5 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by compiling information, analyzing client needs, and delivering tailored solutions to ensure proper coverage.
• Build and maintain strong client relationships through timely responses and strong customer service.
• Support the team in addressing client risk-management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate, up-to-date client and policy data in Gallagher’s systems and perform audits.
• Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively and complete tasks on time while meeting client expectations.
• Help secure existing business and explore opportunities to provide additional services.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level