New York Service Manager

STARK•New York, NY

6d•$100,000 - $120,000•Onsite

About The Position

STARK is seeking a dedicated and experienced Service Manager to join our team in New York. This role is crucial in ensuring world-class experiences for our clients by providing peace of mind service and supporting design industry professionals. The Service Manager will be instrumental in upholding STARK's legacy of excellence, which was founded on providing the very best products and seeking out the best craftsmen and manufacturing methods for innovative and beautiful designs.

Requirements

Proven experience as a Service Manager or in a similar leadership role.
Strong understanding of customer service principles and practices.
Excellent leadership, communication, and interpersonal skills.
Ability to manage and motivate a team.
Problem-solving and decision-making skills.
Experience in the luxury goods or design industry is a plus.

Nice To Haves

Experience with custom carpet and rugs.
Familiarity with the design industry.

Responsibilities

Oversee and manage all aspects of the service department to ensure client satisfaction.
Develop and implement strategies to enhance service quality and efficiency.
Train, mentor, and manage a team of service professionals.
Handle escalated customer issues and ensure timely resolution.
Collaborate with other departments to streamline operations and improve customer experience.
Maintain service records and analyze performance metrics.
Uphold STARK's commitment to providing peace of mind service.