Service Coordinator Jobs

About The Position

Requirements

• A passion for customer service.
• Demonstrated experience in customer service.
• Previous and successful Service coordination experience is preferred.
• Excellent written and verbal communication skills to collaborate with others under any type of condition.
• Excellent clerical and organizational skills to keep track of schedules, and personnel.
• Knowledge of computers for scheduling and other technician duties.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Excellent interpersonal skills with the ability to professionally relay information in a fast-paced environment.
• Ability to manage competing priorities with accuracy.
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.

Responsibilities

• Responding to calls from clients in need of service with the highest level of customer service.
• Overseeing the scheduling of service technicians to ensure a timely and efficient response to requests.
• Managing communication between technicians and clients, including keeping customers apprised of the company service schedule and lead times.
• Updating the customer database with the most current information.
• Performing administrative tasks in support of operations, staff, and clients.
• Reviewing and processing work orders and purchase orders.
• Preparing service invoices and timecards for processing.
• Maintaining service records.
• Providing service-related reports.
• Reviewing, detailing, and receiving vendor invoices as assigned.
• Assisting in acquiring invoices/receipts as needed.
• Ability to add on open quotes to customers.
• Use software systems as necessary.
• Answering company phone.
• Maintaining a positive and professional office environment.
• Support Service Operations Manager with creation and implementation of KPI’s (key performance indicators).
• Engage the Service Operations Manager regarding any critical matters.
• Provide clear and concise communication to customers.
• Support Service Operations Manager with customer complaints or concerns.
• Other duties as assigned.