Service Advisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within the automotive or related service industry.
• Basic understanding of automotive systems and maintenance procedures.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Nice To Haves

• Certification as an Automotive Service Consultant or equivalent.
• Experience working in a dealership or automotive repair shop environment.
• Familiarity with automotive diagnostic tools and terminology.
• Bilingual abilities to assist a diverse customer base.
• Demonstrated ability to upsell services and manage customer relationships effectively.

Responsibilities

• Greet customers promptly and courteously, assessing their vehicle service needs and concerns.
• Provide accurate estimates for repairs and maintenance services based on technician input and standard pricing.
• Schedule service appointments and coordinate workflow between customers and service technicians to optimize efficiency.
• Communicate clearly with customers regarding service progress, additional repairs needed, and completion timelines.
• Maintain detailed and organized records of customer interactions, service orders, and follow-up communications.
• Handle customer complaints professionally and work to resolve issues to ensure customer satisfaction.
• Promote additional services and maintenance packages that benefit the customer and support business goals.
• Collaborate with parts department and service technicians to ensure availability of necessary components for repairs.