Automotive Service Advisor
Brakes Plus•Scottsdale, AZ
•$40,000 - $60,000
About The Position
The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards and company values. The role helps create a motivated team environment, develops team members through hands-on leadership, executes store processes, and works to deliver an excellent customer experience. The advisor works with customers on sales, service, customer opportunities, and adjustments; supervises and coaches service personnel; and helps manage the department's work, inventory, equipment, and safety.
Requirements
- Minimum of 2 years of experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure equipment and hardware are properly laid out and positioned in the service department.
- Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
- Ensure proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
