Automotive Service Advisor

Brakes Plus • Tolleson, AZ

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and is responsible for upholding high standards of excellence and company core values while supporting the store’s service department. The role involves fostering a motivated team environment and working hands-on with the Service Team to improve performance by developing team members, executing store processes, and delivering an industry-leading customer experience.

The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises and coaches technicians and service personnel; and oversees scheduling, assignments, and follow-up. The role also evaluates team performance and productivity, manages parts inventory and outside purchases, maintains store safety and equipment, and ensures proper inspections are conducted.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver’s license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create and maintain a highly motivated team environment.
• Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure proper inspections are conducted.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed