Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and demonstrates the company’s core values by fostering a motivated team environment and working closely with the Service Team to improve performance. This includes developing team members through hands-on presence, carrying out store processes, and helping provide an industry-leading customer experience. The position works directly with customers on sales, service, customer opportunities, and adjustments; supervises and coaches service personnel; coordinates work assignments and schedules; evaluates team performance and productivity; manages parts inventory and purchases; and helps maintain safe, properly equipped service areas and inspection practices.
Requirements
- Minimum of 2 years’ experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver’s license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completed assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure equipment and hardware are laid out and positioned appropriately within the service department.
- Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
- Ensure that proper inspections are conducted.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
