Automotive Service Advisor

Brakes Plus • Mesa, AZ

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for setting high standards of excellence and upholding company core values, building a motivated team environment, and working closely with the Service Team to improve performance. This is accomplished through a hands-on presence in the store, developing team members, executing store processes, and providing a strong customer experience.

The position also involves direct customer interactions, supervision and coaching of service personnel, scheduling and assigning work, evaluating team performance, managing parts inventory and purchases, and maintaining safety and equipment standards in the shop.

Requirements

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to support efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• At least 2 years of experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completion.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure proper equipment and hardware layout and positioning in the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure that proper inspections are conducted.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed