Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role promotes high standards of excellence and company values, builds a motivated team environment, and works hands-on with the Service Team to develop team members, execute store processes, and deliver an industry-leading customer experience. The position works directly with customers on sales, service, customer opportunities, and adjustments. It also supervises technicians and service personnel, plans and schedules duties, assigns work, follows up on assignments, coaches teammates on operational issues, and evaluates personnel performance and productivity. Additional duties include managing parts inventory and outside purchases, maintaining in-house parts stock, ensuring store and shop safety, overseeing equipment layout and positioning, and ensuring proper inspections are conducted.
Requirements
- Minimum of 2 years’ experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver’s license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure appropriate equipment and hardware layout and positioning within the service department.
- Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
- Ensure proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
