Automotive Service Advisor

Brakes Plus•Roanoke, TX

7d•$40,000 - $60,000

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and upholds the company’s core values while helping create a motivated team environment. Working hands-on with the Service Team, the advisor develops team members, executes store processes, and helps deliver an industry-leading customer experience. The position involves working directly with customers on sales, service, customer opportunities, and adjustments; supervising technicians and service personnel; planning and scheduling duties; coaching teammates; evaluating performance and productivity; managing parts inventory and outside purchases; and ensuring proper inspections and safety practices. The advisor also oversees shop equipment and layout, and ensures that the shop and team comply with company safety procedures. Compensation is listed as $40,000–$60,000 annually. Brakes Plus offers medical, dental, vision, and life insurance; a 401(k) retirement plan; employer-paid short- and long-term disability insurance; paid time off; paid bereavement; and paid holidays.

Requirements

Minimum of 2 years’ experience in a Service Advisor/Writer role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
Excellent verbal and written communication skills.
Ability to develop professional relationships with customers and team members.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws.
Valid driver’s license.

Responsibilities

Work directly with customers on sales, service, customer opportunities, and adjustments.
Create a highly motivated team environment.
Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on assignments.
Coach service department teammates on operational issues.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure proper equipment and hardware layout and positioning in the service department.
Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
Ensure that proper inspections are conducted.