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Senior PC Support Technician

prosource.it- Americas•Concord Farr, TN
•Hybrid
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About The Position

Prosource.it is looking for a Senior PC Support Technician. This will be a contract role responsible for providing daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users. The role also involves providing daily software support including operating systems and applications running on various devices such as PCs, Laptops, tablets, mobile phones, printers, handhelds, registers, and other technical devices specific to business operation. Additionally, the technician will practice daily asset management of equipment including, but not limited to, leased and purchased PCs, printers, registers, and credit card pin pads.

Requirements

  • Requires 6-8 years of experience supporting complex end user technologies.
  • Experience with operating system installations deployed from MECM (SCCM).
  • Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
  • Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.
  • Ability to work independently.
  • Strong problem-solving skills
  • Strong customer service skills.
  • Must possess advanced critical thinking skills.
  • Ability to develop and write technical documentation.
  • Excellent self-organization and time management skills.
  • Intermediate communication skills are required.
  • Ability to evaluate and test emerging technologies.

Nice To Haves

  • An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
  • Experience with software deployment and endpoint management using Bigfixs preferred.
  • Computer certifications from CompTia A+, Network+, Security+ are preferred.
  • Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
  • Knowledge of building Images and scripting is desired.

Responsibilities

  • Provide daily hardware and software support specific to business operations and various projects.
  • Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
  • Image and Stage new hardware specific to business operation.
  • Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
  • Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
  • Primary contact for IT projects, including attending meetings as the subject matter expert.

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What This Job Offers

Career Level

Senior

Education Level

No Education Listed

Number of Employees

101-250 employees

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