Manager I, Technical Support Production Printing

Ricoh Americas Holdings•Parma, OH

19h•Onsite

About The Position

The Manager of Technology Support (Digital Mail Services) is responsible for managing a team that is first point of contact for Technology Service and Support for all Inbound Operations personnel and locations. This role is responsible for reviewing technical specifications and requirements for all production digital mail projects. Will work cross functionally with the various Project Managers, Operations Leads and Clients to understand the requirements, manage resources to design & modify workflows using a variety of digital scanning, image capture and indexing tools in the Ricoh portfolio. Works with the team and other support resources to deliver projects on time, provide steady state support at the lowest possible cost. Organizes the team’s best approach with software and hardware tools to automate and check all processes and product quality throughout the process. Manages the security and integrity of all client data and images stored within the scope of this operation. Makes recommendations for software and hardware enhancements to improve efficiencies of the operational environment.

Requirements

BS Computer Science
Minimum of 3 years of experience with Microsoft operating systems.
2-3 years of experience in software development & support with increased responsibility.
3 - 5 years’ technological management experience strongly preferred
Must have a proven track record of relationship building with both internal and external customers
Must have a demonstrated knowledge and understanding of technology (networks, security & compliance, Cloud services)
Familiarity with UNIX/Linux System Administration
SQL language
Programming – C/C++, VB, Java, JavaScript, SQL, Unix shell scripting
Image formatting and conversion
Ability to work in an agile software development environment
Ability to effectively manage multiple operating systems (Windows, Unix,)
Ability to develop automated solutions that fulfill project requirements
Technical Writing Capabilities

Nice To Haves

Print industry knowledge a plus (Print servers, Scan & print devices, digital print workflow software)

Responsibilities

Manage the technical staff to ensure that all production/digital print projects are set up and monitored to ensure delivery on time and according to the project specifications. (UNIX, Windows)
Ensure that the technology solutions hardware/software are maintained and updated to supported releases.
Implement the necessary protocols to ensure that client and RICOH data is managed throughout the production process.
Ensure that all equipment and hardware is adequate to meet client needs.
Work with the project management, operations and clients as needed to propose and verify proposed workflow solutions.
Review potential new production offerings and solutions while providing technical guidance on product quality and ease of integration into current process.
Plan for and integrate any new hardware or software components into the current workflow by testing and validating that new components will function as needed.
Responsible for hiring, developing, reviewing and performance management of the Technical Team chartered to provide first-line technological support and workflow Moves, Adds and Changes as required.
Responsible for providing regular updates to the operations management staff on ongoing customer projects through department project status meetings
Ensures that we act in accordance with Ricoh IT Infrastructure and Ricoh Security to maintain compliance with the network and security policies and procedures, Maintains working relationship with these groups.
Performs other duties as assigned.