Technical Manager (Production Support Lead)
Tri-Force Consulting Services, Inc.•Washington, DC
About The Position
Responsible for leading production support operations, incident response management, root cause analysis, SLA compliance, application monitoring, and operational support for Appian enterprise systems. Oversees support resources and coordinates issue resolution activities.
Requirements
- Bachelor’s degree in Computer Science or related field
- 15+ years overall IT experience
- 5+ years Appian experience
- 5+ years managing software development/support projects
- Strong SQL experience
- Bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead
Nice To Haves
- Appian L3 certification strongly preferred
Responsibilities
- Leading production support operations
- Incident response management
- Root cause analysis
- SLA compliance
- Application monitoring
- Operational support for Appian enterprise systems
- Overseeing support resources
- Coordinating issue resolution activities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
