Banquet Manager

Shamin Hotels Master•Portsmouth, VA

15h•Onsite

About The Position

The Banquet Manager is responsible for coordinating the delivery of all food and beverage for functions held in the Hotel and all details pertaining to functions being held in all Banquet and Meeting rooms in keeping with the standards prescribed by management. The Banquet Manager is responsible for planning, organizing, and executing events such as weddings, corporate meetings, conferences, parties, and other special occasions held within a banquet facility.

Requirements

Be Golden, Collaborate and Help Others Succeed.
Be a role model, Embrace Responsibility and Keep Learning.
Be Positive, Care Deeply and Create Memories.
High school diploma, GED certification or equivalent experience preferred.
Must have basic Reading, Writing, and Math skills.
Must have reliable transportation to and from work.
Customer Service Skills required.
Prioritization and time management skills required.
Must have a strong attention to detail.

Responsibilities

Coordinate with clients to understand their event requirements, including menu selection, room setup, audiovisual needs, and special requests.
Plan and execute all aspects of the event, including scheduling, staffing, and logistics.
Ensure that events are executed smoothly and according to the client's specifications.
Recruit, train, and supervise banquet staff, including servers, bartenders, and support staff.
Assign duties and responsibilities to staff members and ensure they are adequately trained to perform their tasks efficiently.
Manage staff schedules to ensure appropriate coverage for events.
Provide excellent customer service to clients before, during, and after events.
Address any concerns or issues raised by clients promptly and effectively.
Anticipate the needs of clients and guests to ensure a positive experience.
Develop and manage event budgets, including food and beverage costs, staffing expenses, and other event-related expenditures.
Monitor expenses and revenues to ensure events are profitable and within budget.
Coordinate with vendors such as caterers, florists, decorators, and entertainers to ensure all aspects of the event are coordinated seamlessly.
Negotiate contracts with vendors to obtain competitive pricing and ensure quality service.
Ensure compliance with health and safety regulations, including food safety standards and fire codes.
Implement procedures to maintain cleanliness and sanitation in banquet facilities.
Assist in marketing efforts to promote banquet facilities and attract clients for events.
Participate in sales presentations and tours for potential clients.
Maintain accurate records of event bookings, payments, and correspondence.
Prepare reports on event performance, financials, and customer feedback.
Handle any issues or emergencies that arise during events, such as equipment malfunctions, staffing shortages, or guest complaints.
Identify areas for improvement in banquet operations and implement strategies to enhance efficiency, quality, and customer satisfaction.