Security Specialist Jobs

About The Position

Requirements

• 3+ years’ previous successful experience in a customer service role, interacting with customers via telephone and email preferred.
• Previous work experience in service and installation environment strongly preferred.
• Ability to learn new technologies for the scope of the position.
• Quick learning with a positive, cooperative, and accommodating nature.
• Excellent verbal and written communication skills.

Responsibilities

• Effectively question and troubleshoot customer inquiries both technically and administratively to a satisfactory resolution.
• Remotely program customers’ intrusion, CCTV, and access control systems.
• Create, schedule, and maintain service tickets for field technicians.
• Assist field technicians remotely by completing both administrative and technical tasks.
• Thoroughly update and maintain account information for continuity and quality control.
• Work both proactively and reactively to maintain customer retention and prevent account cancellations.
• Collaborate with all teams to help prevent and lower service costs.
• Perform administrative actions to assist customer’s inquiries, account changes, and updates.
• Process customer requests for sales, renewals, resigns, upgrades, and reactivations by phone and email.
• Answer customer questions regarding products, services, and or account by phone and email.
• Collaborate with fellow team members, field technicians, and dispatch department to ensure security systems function smoothly 24/7, identifying trending issues, and escalating issues for timely resolution.
• Special projects assigned as needed.