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Sales Development Representative - USA

parcelLabBoston, MA
Remote

About The Position

At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps companies like True Classics, Chico’s, YETI, Caraway Home, See's Candies, and others turn operational complexity into powerful customer moments - driving loyalty, retention, and revenue. As we scale across the US, we’re looking for driven, curious, and customer-obsessed people to join our journey. The Role: As a Sales Development Representative (SDR), you’ll be on the front lines of our US growth engine, identifying, engaging, and qualifying potential customers for our sales team. You’ll be a key driver of new pipeline by crafting highly personalised outreach, sparking meaningful conversations, and uncovering business pain we can solve. This is an opportunity to be part of a high-performance team, learn from experienced SaaS sales leaders, and grow your career in a fast-paced, international scale-up environment.

Requirements

  • 1–2 years in a B2B SaaS sales development or lead generation role (or equivalent sales experience)
  • High energy, resilience, and drive, you don’t shy away from rejection and bounce back fast
  • You’re not afraid to pick up the phone, send a video, or drop a voice note - you go beyond templates and think creatively about how to cut through the noise
  • Strong communication skills with the ability to tailor your message across different personas and platforms
  • Curious and commercially minded - you love learning about new industries and uncovering real business pain
  • Comfortable working autonomously in a remote-first, fast-paced environment
  • Experience using Salesforce (or similar CRM), LinkedIn Sales Navigator, and modern sales tools
  • Must be based on the East Coast
  • Expected to attend conferences and office off-sites

Nice To Haves

  • If you have experience in Retail, Ecommerce, or MarTech
  • A technical mindset or strong interest in digital transformation
  • Experience working in a fast-paced start-up or scale-up environment

Responsibilities

  • Prospect into target accounts using a combination of email, cold calls, video, and social selling (LinkedIn)
  • Own the early-stage sales funnel: research, outreach, qualification, and handoff
  • Engage C-level and senior stakeholders across Ecommerce, CX, Operations, Logistics, and IT
  • Identify pain points and spark curiosity by communicating clear, relevant value aligned to the prospect's challenges
  • Collaborate with the Sales and Marketing teams on messaging, campaign ideas, and feedback loops
  • Maintain accurate records and activity data in Salesforce and other tools
  • Consistently meet or exceed monthly KPIs (meetings booked, opportunities generated)

Benefits

  • Be part of a fast-growing SaaS company backed by strong investors and global brands
  • Learn from a world-class sales team and progress your career in a high-impact role
  • Competitive compensation and commission structure
  • Remote-first culture with flexible work environment
  • Collaborative, inclusive, and ambitious culture
  • Plenty of room for your own ideas...space to try, fail and learn!
  • Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
  • Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs
  • Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training
  • Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
  • Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
  • Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

11-50 employees

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