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Nurse Reviewer II-Case Management

University of Massachusetts Medical School•Westborough, MA
•Remote

About The Position

Under the general supervision of the Associate Director, Clinical Coordinator, or designee, the Nurse Reviewer II provides administrative case management as part of the Community Case Management Program. The role authorizes, coordinates, and facilitates long-term services and supports (LTSS) for program Members. As part of a multidisciplinary team, the Nurse Reviewer II assesses, plans, organizes, reviews, and evaluates the care needs of Members requiring community-based services. The position promotes continuity of care and cooperative partnerships by liaising with nursing providers, state agency staff, acute care hospitals, and other programs and organizations involved in providing services. The position includes clinical management of an assigned Member caseload, conducting community-based reviews and assessments, determining medical necessity and clinical eligibility, authorizing services under program guidelines and regulations, and coordinating and monitoring service delivery. The Nurse Reviewer II documents Member information and contacts, conducts evaluations and re-evaluations, supports appeals related to clinical determinations, and participates in quality improvement, staff training, and onboarding. The role is remote/desk-based with statewide travel to Member homes and service providers required.

Requirements

  • Registered Nurse (RN) licensed to practice in Massachusetts.
  • 5–7 years of work experience, including at least 3 recent years providing direct service or case management to pediatric, young adult, or adult medically complex populations.
  • Ability to travel statewide to Member homes and service providers’ places of business.
  • Experience with Office applications and databases.
  • Valid driver’s license.

Nice To Haves

  • Experience with home care.
  • Knowledge of applicable state regulations.
  • Experience with prior authorization and/or eligibility determinations.
  • Experience caring for medically complex individuals.

Responsibilities

  • Serve as the clinical manager for an assigned caseload of Members.
  • Contribute to a multidisciplinary team to assess, plan, organize, review, and evaluate Members’ care needs, including outpatient and home-based therapy services.
  • Conduct on-site reviews and assessments of Members’ community long-term care needs to determine medical necessity and clinical eligibility for Community Case Management and Continuous Skilled Nursing Services.
  • Determine and authorize services in accordance with program guidelines and regulations, meeting established deadlines.
  • Prepare and implement Member service records.
  • Coordinate, facilitate, and monitor delivery of services to Members.
  • Review and document relevant information in data system applications according to program guidelines and regulations.
  • Conduct routine and ad-hoc evaluations and re-evaluations of Members’ services.
  • Contact and engage providers, state agency offices, and Members to obtain information and records for comprehensive clinical reviews and final determinations.
  • Evaluate and document the appropriateness of Members’ services and make modifications as required.
  • Maintain individual records of Member encounters and contacts, and write clinical summaries.
  • Promote continuity of care and partnerships by liaising with health care providers, acute care hospitals, and other programs and organizations involved in service provision.
  • Prepare and respond to inquiries related to appeals on clinical determinations.
  • Maintain positive working relationships with peers, leadership, Members, informal supports, provider organizations, and state agencies.
  • Maintain confidentiality of business documents and correspondence in accordance with UMass Chan Medical School/ForHealth Consulting procedures and HIPAA regulations.
  • Participate in performance improvement initiatives and use quality improvement in daily operations.
  • Participate in training and onboarding new clinical staff.
  • Comply with departmental policies, procedures, and objectives.
  • Perform other duties as required.

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Based on current job postings on Teal, the average School Nurse salary in the US is approximately $84,000 per year, with a typical range of $50,000 to $112,000.
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