Room Attendant Jobs

About The Position

Requirements

• Must be at least 21 years old.
• Have or be willing to acquire RBS Certification.
• High School Diploma or Equivalent.
• Demonstrated ability to multi-task, follow-up, and work in a fast-paced environment under pressure.
• Must be flexible in working weekends and special events.
• Customer service and or retail experience.
• Excellent organizational and interpersonal skills with attention to detail.
• Demonstrated reliability and punctuality, work effectively in team environment, adherence to all safety regulations and operating procedures.

Nice To Haves

• At least one-year experience in hospitality industry, preferably in a tasting room or as a restaurant server is highly desired but not required.
• Experience with POS System a plus.

Responsibilities

• Learn and confidently share the history, values, brands, and story of the winery with guests.
• Provide exceptional hospitality by creating a welcoming, engaging, and memorable guest experience.
• Maintain a professional, positive attitude and contribute to a strong team culture.
• Develop and maintain knowledge of winery wines, food offerings, wine club benefits, and merchandise.
• Conduct wine tastings, answer guest questions, and make recommendations that enhance the guest experience
• Achieve wine, merchandise, and wine club sales goals through guest engagement and product knowledge.
• Process sales transactions accurately using the point-of-sale system.
• Stock, organize, and maintain merchandise displays, tasting areas, and guest spaces to company standards.
• Assist with table service, bussing, cleaning, and general tasting room upkeep as needed.
• Support winery events, promotions, and off-site functions when requested.
• Participate in staff meetings, training programs, and onboarding of new team members.
• Follow all company policies, safety standards, food safety and handling procedures and health regulations.
• Perform other duties as assigned by the Tasting Room Manager.

Benefits

• tips
• commissions
• incentives