Room Attendant

SOUTHALL FARM & INN • Franklin, TN

16d • Onsite

About The Position

The Room Attendant plays a critical role in ensuring an exceptional guest experience by maintaining impeccable cleanliness, organization, and attention to detail in guest rooms and hotel facilities. This position requires commitment to Southall’s high standards of quality, safety, and guest service. Room Attendants follow a structured training program to ensure proficiency in cleaning techniques, guest interactions, and time management, enabling them to consistently deliver a superior level of hospitality.

Requirements

• Previous experience in housekeeping or hospitality roles is preferred but not required
• Attention to detail and commitment to cleanliness
• Strong organizational and time management skills
• Excellent interpersonal skills with a focus on guest service
• Ability to use cleaning equipment and hotel technology effectively
• Ability to stand, walk, and perform repetitive tasks for extended periods
• Physical strength to lift and move cleaning equipment, linens, and supplies
• Flexibility to work varied schedules, including weekends, holidays, and high-volume days
• High school diploma or equivalent preferred

Responsibilities

• Prepare rooms to hotel standards, including arranging furniture and amenities for guest comfort
• Ensure rooms are guest-ready with proper presentation and attention to detail
• Clean and sanitize sinks, toilets, mirrors, tubs, and showers
• Restock bathroom supplies, such as toiletries, towels, and tissue
• Wipe down furniture, lamps, TVs, and other surfaces, ensuring a streak-free finish
• Change bed linens and make beds with precision and care
• Inspect linens and towels for stains or damage and replace as needed
• Vacuum carpets and rugs and mop or sweep hard floors to ensure cleanliness
• Address guest requests promptly and professionally, such as providing extra towels or special room setup
• Maintain a friendly and respectful demeanor when interacting with guests
• Handle guest complaints or concerns with care and escalate issues to supervisors when necessary
• Protect guest privacy and confidentiality during all interactions
• Plan and organize work based on check-out times, guest needs, and cleaning schedules
• Use daily cleaning checklists to ensure consistency and thoroughness
• Utilize cleaning equipment (vacuums, carts, steamers) effectively and safely to maximize productivity
• Follow hotel protocols for handling cleaning supplies and hazardous materials
• Adhere to safety guidelines, including fire safety and emergency procedures
• Comply with uniform and grooming standards to maintain a professional appearance
• Restock and maintain room amenities such as coffee supplies, toiletries, and stationery
• Report maintenance issues or lost and found items to supervisors immediately
• Assist with special room setups, including VIP or occasion-specific decorations
• Manage laundry and linen storage, ensuring proper organization and inventory
• Perform additional duties and projects as assigned by Southall Leadership

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED