Housekeeper

Ocean House Collection•Westerly, RI

104d•$0 - $19•Onsite

About The Position

The Room Attendant serves as a housekeeper for Ocean House Management’s guest rooms and cottages, ensuring they are clean, safe, and comfortable and meet the company’s strict Forbes 5-Star standards. The position supports the Ocean House Collection’s luxury properties and is seasonal. The role involves cleaning and preparing guest rooms, maintaining room presentation and supplies, interacting courteously with guests, and following the company’s sustainability guidelines. The property operates 24 hours a day, seven days a week, including holidays. Seasonal hourly employees must be available to work weekends, particularly during the busy season from Memorial Day through Columbus Day; extended shifts and additional workdays may be requested based on business demands. The position reports directly to the Housekeeping Manager.

Requirements

Fluency in spoken and written English.
Ability to perform job functions with attention to detail, speed, and accuracy, including under pressure in tense or confrontational situations.
Ability to uphold company standards, policies, and procedures.
Ability to prioritize and organize tasks and the work area.
Ability to remain calm and resolve problems using good judgment as interpreted by management.
Ability to follow directions.
Ability to work cohesively with coworkers as part of a team.
Ability to maintain confidentiality of guest and employee information and pertinent company data.
Availability to work weekends during the seasonal period; holiday-weekend time off may not be granted.
Ability to meet the stated physical demands, including heavy work and frequent physical activities.

Responsibilities

Follow the company mission and vision and adhere to Forbes 5-Star standards.
Collect used sheets, towels, and linens according to sustainability program guidelines.
Empty trash containers and remove visible trash from rooms.
Dust hard surfaces, vacuum carpets, and wipe or mop hard floors.
Clean bathroom sinks, vanity areas, toilets, showers, tubs, fixtures, walls, and shelving; refresh guest sundries and replace toilet tissue as needed.
Remake beds and replace linens as needed.
Arrange room amenities and furnishings according to Ocean House room presentation standards.
Neatly fold or arrange guest belongings left in rooms.
Remove dirty china, glassware, and silverware left from room service or amenity deliveries.
Restock the room attendant service cart as needed throughout the shift.
Greet guests warmly and engage with them appropriately in hallways and rooms; ask whether they need assistance and provide a warm farewell.
Maintain confidentiality of room numbers and control of keys.
Respond to reasonable guest requests and perform other duties as assigned.
Practice and promote the company’s Statement of Purpose, Service Excellence Pillars, and Declarations in daily operations.
Represent the company with a positive attitude and professional presentation.
Follow the company’s sustainability guidelines and practices.
Perform other duties within the scope and purpose of the role.