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About The Position

Responsibility for initiating phone contact with discharged patients from specified units, conducting query on patient experience and recovery, and providing needed follow up to patients and/or family members. Coordinates patient responses requiring further intervention with appropriate Nurse Manager. Works independently and/or under indirect supervision of the Nurse Manager. Remote position for SC Residents.

Requirements

  • Associate degree in Nursing.
  • One (1) year experience as a registered nurse.
  • Holds a current RN compact/multistate license recognized by the NCSBN Compact State or is licensed to practice as an RN in the state the team member is working.

Nice To Haves

  • Bachelor's degree in Nursing preferred.

Responsibilities

  • Conduct non–face-to-face post-discharge outreach calls to patients within the CMS-required timeframe.
  • Review discharge summaries, medication lists, and follow-up instructions prior to patient contact.
  • Medication reconciliation and coordination support.
  • Assess patient understanding of discharge plan, symptom management, and medication adherence.
  • Records patient responses and advice provided, documents any variations.
  • Provides appropriate follow up as indicated by patient responses and needs.
  • Identify early signs of potential complications and escalate concerns to the provider or care team.
  • Schedule appointments directly with the patient’s primary care provider.
  • Coordinate with front desk and clinical teams to secure timely appointment availability.
  • Document all outreach attempts, patient interactions, and outcomes in the EHR according to Prisma Health and CMS requirements.
  • Provide/Reinforce education provided at discharge, including when to contact the provider versus seek emergency care.
  • Support readmission prevention efforts by ensuring appropriate follow-up and addressing barriers to care.
  • Review and address open care gaps (e.g., hypertension control, diabetes monitoring, preventive screenings, wellness visits).
  • Educate patients on the importance of completing overdue screenings or visits and assist in scheduling.
  • Collaborate with providers, care coordinators, and case management teams to ensure continuity of care.
  • Participate in team discussions and quality improvement initiatives related to department effectiveness and patient outcomes.
  • Maintain awareness of required documentation and billing requirements to ensure compliance.
  • Provide hypertension-focused education on home blood pressure monitoring, medication adherence, lifestyle modifications, and follow-up importance.
  • Assess and intervene for elevated blood pressure readings or medication concerns by escalating to the provider and facilitating appropriate follow-up.
  • Collects patient data and completes required forms with appropriate responses according to the unit standards; identifies patient's problems/needs and sets priorities; identifies problems requiring further referral and/or follow-up; observes and records latest diagnostic results; performs advanced nursing observations using critical thinking skills.
  • Develops a plan for follow up care based on nursing process, and which incorporate the plans of other disciplines and continuing or emerging care needs; include the patient/family in developing or revising plan.
  • Care provided conforms to accepted practice standards; provides correct telephonic care advice and other follow up instructions according to patient care standards; demonstrates understanding of age-related characteristics and needs of patients served; explains nursing procedures and discharge teaching in appropriate forms; evaluates care measures instituted; identifies situations that require immediate action and provides appropriate plan; understands and demonstrates respect for patient rights and confidentiality, and identifies mechanism for management of any ethical issues.
  • Performs other duties as assigned.

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