Customer Service Associate
Lowe's Home Centers • Salisbury, NC4d • Onsite
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Retail Sales – Part Time
Lowe's Home Centers•Salisbury, NC
•Onsite
About The Position
The Customer Service Associate welcomes Lowe’s customers, helps them find products and services for home improvement projects, and provides friendly, professional assistance throughout their shopping experience. Associates listen to customers, answer questions, help locate and select merchandise, occasionally load merchandise, and ensure customer needs are met. Department assignments depend on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily responsibilities may vary by department. The role may involve working indoors and outdoors in changing weather and climate conditions, with possible exposure to noise and moving or shaking objects and equipment. Travel is not regularly required but may occasionally be needed for meetings, training, or support at neighboring stores.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background; Lowe’s encourages military and veteran talent to apply.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Help customers locate and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help provide customer service.
- Prepare merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Competitive pay
- Flexible schedules
- Multiple health insurance options
- Tuition assistance
- Company-matching 401(k)
- Optional Employee Stock Purchase Program
- 10% Associate Discount
- Track to the Trades program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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