Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for their home improvement needs. The role involves engaging with customers throughout the day, answering questions, helping select and locate merchandise, and ensuring customer needs are met. Associates spend much of their time listening to customers, responding to questions, and organizing merchandise, with daily duties varying by department. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skillsets. Duties can include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role may also involve occasionally loading merchandise, cross-training in other store areas, and occasional travel to meetings, training, or neighboring stores. Working conditions vary by location and may include indoor and outdoor environments, extreme heat or cold, wet or humid conditions, wind, drafts, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally for loads starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or help from a trained coworker.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, handle, and select merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other areas of the store to help provide customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise and ensure customer needs are met.
- Complete other duties as assigned.
Benefits
- Competitive pay.
- Flexible schedules.
- Multiple health insurance options.
- Tuition assistance.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
