Research Coordinator Jobs

About The Position

Requirements

• Bachelor’s degree
• 5+ years customer service experience in a clinical, hospitality, or membership role
• Passionate about accuracy, investing in customer relationships, and protecting confidential information
• Adaptability and flexibility within working in a fast-moving and dynamic environment
• Effective and professional business communication using email and phone

Nice To Haves

• Healthcare experience preferred
• Experience in Health Information Management/EMR (Electronic Medical Records) processes - preferred but not required
• Knowledge of HIPAA Privacy & Security - preferred but not required
• Experience in Zendesk, Spruce, and/or Slack - preferred but not required

Responsibilities

• Serve as the primary point of contact for member scheduling and administrative needs.
• Accurately and efficiently schedule appointments, referrals, and other interactions for clinical staff and membership teams.
• Directly support physicians and specialists and manage coordination of their respective panels.
• Collaborate with a larger Care Coordination team, as well as Hospitality, Membership, and Clinical Operations teams, to ensure members receive thoughtful, integrated, and streamlined care.
• Provide high-level administrative support to clinical teams including answering phones, coordinating/preparing for meetings, maintaining physician calendars, and arranging conference calls.
• Assist the clinical team in maintaining and updating backend administrative systems to ensure the loop gets closed and communicated accurately.
• Assist with procuring medical records and follow-up notes from external practices.
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintain these records with the highest degree of confidentiality.
• Ensure the clinical team remains organized and on-schedule through proactive, consistent communication throughout the day.
• Become an expert of the Institute’s technology, processes, and best practices to support the clinical staff and ensure the best possible member experience.
• Keep up to date on department-specific initiatives and timelines.
• Maintain a professional and courteous demeanor when interacting with internal and external stakeholders.
• Assist with after-hour and weekend coverage as needed.

Benefits

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• Flexible Time Off
• 401k contributions and 4% match starting after 6 months
• Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
• Fitness Perks including Wellhub +
• Time to give back and make an impact in underserved communities