Relationship Banker I
Regions Bank • Fayette, AL8d • $37,621 - $44,536 • Onsite
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Relationship Banker I - Fayette Temple Avenue Main Branch - Fayette AL
Regions Bank•Fayette, AL
•$37,621 - $44,536•Onsite
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience in person at the cash line and over the phone while supporting customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer-service inquiries from beginning to end. It is an opportunity for someone with teller, limited banking, or some retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while helping customers learn how to bank through the channels they prefer. The position is incentive eligible and eligible for overtime under the Fair Labor Standards Act when applicable. It is based at the Fayette Temple Avenue Main branch in Fayette, Alabama.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to follow policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer-service experience.
Responsibilities
- Provide a consistent, optimal customer experience while handling deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop customer relationships and remain informed about customers’ relationships with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks to resolve customer issues.
- Refer customers to internal experts when more complex financial goals and needs are identified.
- Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and support sound banking practices by managing, identifying, and reporting operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
- May make outbound calls using customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health savings account
- Flexible spending account
- Life insurance
- Parental leave
- Employee assistance program
- Associate volunteer program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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