Relationship Banker - Boca Del Mar Financial Center- Spanish Required

Bank of America•Boca Raton, FL

1d•Onsite

About The Position

At Bank of America, the Relationship Banker supports the company’s purpose of helping make financial lives better through connections and responsible growth. The role is based in an in-office culture that supports collaboration, engagement, and career development, with flexibility determined by role responsibilities and business needs. The Relationship Banker engages clients in the financial center lobby, educates them about and assists with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently when needed. The role includes having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their goals. The position requires Spanish language proficiency and the ability to work weekends and/or extended hours. The employee may be scheduled at any financial center location within a reasonable distance. The role is 1st shift and 40 hours per week.

Requirements

Spanish language proficiency is required.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
Collaborate effectively to get things done and build and nurture strong relationships.
Show passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and be comfortable engaging all clients.
Be able to learn and adapt to new information and technology platforms.
Confidently educate clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Efficiently manage time and capacity.
Focus on results while acting in the best interest of the client.
Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
Minimum education: High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor's degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines in daily activities, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
Conduct in-depth conversations to understand clients’ financial and life priorities and connect them to solutions that meet their financial goals.