Senior Relationship Banker

F.N.B. Corporation•Towson, MD

8d•$22 - $37

About The Position

The Senior Relationship Banker executes traditional consumer banking services for retail banking customers. The role handles branch leads according to consumer bank standards, completes customer transaction requests, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, strategies, programs, and Core Values and may be required to work at various locations within the market. The position promotes sales through lead follow-up, outbound calling, customer greetings, and identifying service and product needs. It recommends and cross-sells bank products and services, pursues individual weekly sales goals, and incorporates FNB digital products and services into customer interactions. The role also maintains data quality and oversees the completion and lifecycle of customer relationships according to consumer bank standards. The Senior Relationship Banker assists with daily sales activity and branch operations, including sales huddles, monitoring results, scheduling work, directing and monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash. The position also performs teller transactions and other operational duties in accordance with established policies and procedures. Employees are accountable for managing risks and complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

Promote sales by leveraging leads, making outbound calls, greeting customers, and identifying customer service and product needs.
Recommend and cross-sell bank products and services; incorporate FNB digital products and services into customer interactions.
Identify and achieve individual weekly sales goals set by the Branch Manager.
Use approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity, including pre-shift sales huddles and monitoring and measuring sales results.
Perform assigned branch operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Perform teller transactions and other operational tasks according to established policies and procedures.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered in daily work.
Comply with applicable regulatory laws, guidelines, and company procedures.
Perform other related duties and projects as assigned.