Relationship Banker - Brooklyn NY Area - Bilingual Mandarin Required

Bank of America•New York, NY

1d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps make clients’ financial lives better by engaging clients in the financial center lobby, educating them about and assisting with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processing cash transactions when needed. The role includes having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that meet their financial goals. The banker builds client relationships, delivers a strong client experience, manages financial center traffic, appointments, and outbound calls, and collaborates with small business, lending, and investment experts. The role follows established processes and applicable laws and regulations, manages cash responsibilities, and supports the bank’s risk culture and operational excellence. This position is based in the Brooklyn, New York area and requires bilingual Mandarin.

Requirements

Bilingual Mandarin is required.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and be comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Apply critical thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Manage time and capacity efficiently while focusing on results and acting in clients’ best interests.
Be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
Minimum education requirement: High school diploma, GED, secondary school, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their goals.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, and comply with applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and networks.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience and manage cash responsibilities.