Relationship Banker - South Manhattan NY Area Bilingual Mandarin required
About The Position
At Bank of America, Relationship Bankers help make clients’ financial lives better by engaging with them in the financial center and connecting them to solutions that support their financial goals. This role engages clients in the lobby, educates and assists them with conducting transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately and efficiently processes cash transactions as needed. Relationship Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with relevant solutions. The position is based at financial centers in the South Manhattan, New York area and requires bilingual Mandarin proficiency. Bank of America maintains an in-office culture with role-specific attendance requirements and appropriate flexibility. The position is first shift, 40 hours per week, and requires availability to work weekends and/or extended hours and travel to nearby financial center locations.
Requirements
- Bilingual Mandarin proficiency is required.
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in the client’s best interest.
- Collaborate effectively and build and nurture strong relationships.
- Show passion, commitment, and drive to improve clients’ financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and be comfortable engaging with all clients.
- Be able to learn and adapt to new information and technology platforms.
- Confidently educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
- Apply critical thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines and applicable laws and regulations.
- Manage time and capacity efficiently.
- Work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
- High school diploma, GED, secondary school, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
- Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities, including processing cash transactions as needed.
- Engage clients in the lobby and educate and assist them with self-service banking resources.
- Have in-depth conversations to understand clients’ financial and life priorities and connect them to solutions.
Benefits
- Access to paid time off.
- Benefits eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
