Relationship Banker - South Manhattan NY Area Bilingual Spanish required

Bank of America•New York, NY

1d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps make clients’ financial lives better through personalized service and responsible growth. The role engages clients in the financial center lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Through conversations with clients, the banker learns about their financial and life priorities and connects them with solutions that support their goals. The role is based in an in-office financial center environment. The banker manages client traffic, appointments, and outbound calls, and collaborates with specialists in small business, lending, and investments. The position requires bilingual Spanish and the ability to work weekends and/or extended hours and travel to any financial center within a reasonable distance. The role is a 40-hour-per-week, first-shift position. Pay is $25.00–$26.77 per hour, determined in part by experience, education, and skill set. Compensation is base pay and is not incentive eligible. The role is benefits eligible and includes access to paid time off.

Requirements

Bilingual Spanish is required.
High School Diploma, GED, Secondary School, or equivalent is the minimum education requirement.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and clients’ best interests.
Collaborate effectively and build and nurture strong relationships.
Show commitment and drive to improve clients’ financial lives.
Identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and be comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Apply critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently while focusing on results and clients’ best interests.
Be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate’s degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Build relationships with clients and learn about their financial and life priorities to connect them with suitable solutions.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines and applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and network.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience and manage cash responsibilities.