Relationship Banker - Bilingual Spanish Language Required

Bank of America • Richland, WA

1d • $25 - $27 • Onsite

About The Position

At Bank of America, the Relationship Banker helps clients make progress toward their financial goals by engaging with them in the financial center lobby, learning about their financial and life priorities, and connecting them with appropriate solutions. The role educates and assists clients with conducting transactions through self-service resources, including mobile banking, online banking, and ATMs, and accurately and efficiently processes cash transactions when needed.

The position supports the bank’s Responsible Growth and risk culture, delivers a strong client experience, and follows established processes, guidelines, and applicable laws and regulations. Relationship Bankers collaborate with experts in small business, lending, and investments, and manage financial-center traffic, appointments, outbound calls, and cash responsibilities. This is an in-office financial-center role with a stated 40-hour workweek and first-shift schedule. Weekend and/or extended hours may be required, and scheduling may include any financial center within a reasonable distance.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions through self-service technologies, such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and applicable laws and regulations.
• Ability to manage time and capacity efficiently and focus on results while acting in the client’s best interest.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• Bilingual Spanish language ability is required.

Nice To Haves

• Experience in financial services and knowledge of financial-services industry products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate’s degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial-center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby, educate and assist them with self-service resources, and process cash transactions accurately and efficiently as needed.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED