Citizens Banker - Bilingual - Spanish Required

Citizens Financial Group•Yonkers, NY

2d•Onsite

About The Position

Citizens Bankers are the face of the branch and build lasting customer relationships by providing trusted financial advice. They learn customers’ personal financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. They introduce customers to digital and mobile banking tools, including the bank’s app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners to address more complex needs. They also make outbound calls to acquire customers and schedule financial checkups. The role requires following financial policies and procedures, including proper cash handling and compliance with applicable state and local laws and regulations. The position is full-time, with a 40-hour workweek. The schedule varies according to branch needs and may include evenings and weekends. The stated salary range is $28.75–$35.38 per hour, with additional incentive earnings possible; actual pay depends on factors including budget, work location, skills, and experience. The posting also lists a starting salary of $25 per hour and up. Candidates must complete a video interview assessment within seven days of receiving the link. The self-guided assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with a camera and microphone. Candidates must meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven ability to build relationships and recommend and refer products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Problem-solving aptitude and ability to provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which may include evenings and weekends.
Meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete the required video interview assessment within seven days of receiving the link.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build customer relationships and provide trusted financial advice.
Ask questions to understand customers’ financial goals and needs, then recommend tailored financial solutions.
Support customers’ spending, saving, borrowing, and investing needs.
Introduce customers to digital and mobile banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners on customers’ more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, handle cash properly, and comply with applicable state and local laws and regulations.

Benefits

Eight hours of annual paid time off for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding applicable mandatory paid sick or paid time-away policies.