Relationship Banker 1 - Carrollton KY
About The Position
Relationship Bankers build relationships with customers, engaging them in person, by appointment, and virtually to provide counsel while adapting a digital-first mindset. They assess and attend to customers’ banking needs, obtain and process customer and account information, explain and educate clients on deposit and loan products and services, and recommend solutions aligned with each customer’s goals and needs. The role builds client relationships through proactive outreach and follow-up, identifies solutions for new and existing clients, and maintains knowledge of consumer and business banking products and services, including digital offerings. Relationship Bankers provide an optimal client experience by greeting clients and processing basic transactions, partnering with branch team members, opening consumer and business accounts, completing service requests, and submitting credit applications. They educate clients about digital and self-service products and use available resources and technologies to support accurate, operationally excellent service. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.
Requirements
- High school diploma or equivalent.
- Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
- NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Nice To Haves
- Proven ability to build and foster client relationships through proactive outreach and follow-up.
- Ability to engage and communicate effectively with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Thorough knowledge of retail products and services.
- Proven customer service and interpersonal skills.
- Experience participating in sales campaigns or promotions.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to explore and identify customers’ needs while using a digital-first mindset.
- Demonstrated advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
- Experience in the financial services industry is preferred.
Responsibilities
- Build and foster client relationships through proactive outreach and follow-up.
- Ask questions to learn about clients’ financial needs and preferred banking channels.
- Identify solutions for new and existing clients by engaging and communicating effectively.
- Maintain working knowledge of consumer and business banking products and services, including digital products and services.
- Provide a consistent client experience, including greeting clients and processing basic transactions.
- Develop collaborative partnerships with branch team members and other partners to serve clients.
- Open new consumer and business accounts, complete service requests, and submit credit applications.
- Educate clients about emerging and self-service digital products and services.
- Use available resources and technologies to optimize the client experience and provide accurate, operationally excellent service.
- Complete the required NMLS registration process and maintain applicable registration requirements.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
- Pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
