Relationship Banker I (New Carrollton)

TD Bank • Hyattsville, MD

12h • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to clients by helping them pursue their financial goals through personalized solutions that support their financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards.

Based in a bank location, the banker engages walk-in clients, manages leads, and conducts outbound outreach. They discover client needs and priorities, explain suitable options and associated risks in clear language, recommend next steps, and connect clients with appropriate products, services, or partners. The banker provides ongoing guidance about TD products, services, and digital capabilities, and handles mortgage inquiries and referrals or other residential lending activities.

The role is accountable for delivering a welcoming, personalized experience, resolving client concerns or escalating them promptly, and supporting client acquisition, retention, and relationship growth. It also requires accurate documentation, sound risk awareness, compliance with policies and regulations, and protection of client and bank information. The position includes required training and collaboration with teammates and partners. TD describes the role as a Loan Originator and Mortgage Loan Originator under applicable regulations, with eligibility for employment at a covered financial institution and NMLS registration required.

The position is located in Hyattsville, Maryland. The stated schedule is 40 hours. Pay is listed as $24.25–$32.50 USD; actual base pay may vary with skills, experience, job-related knowledge, location, and business needs.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active NMLS registration as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for NMLS registration as a registered mortgage loan originator under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Engage walk-in clients, manage leads, and conduct outbound outreach to acquire clients and build meaningful relationships.
• Conduct goals-based discovery to identify client needs and priorities and validate understanding.
• Explain relevant product and service options, features, benefits, and potential risks in clear, transparent language.
• Provide personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Establish follow-up and provide ongoing guidance about TD products, services, and digital banking capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Accept mortgage inquiries, refer clients for mortgage solutions, and engage in other residential lending activities.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating when needed.
• Identify opportunities to deepen relationships, improve client outcomes, and drive client acquisition and retention.
• Capture client information accurately and comply with operational, risk, and regulatory requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with team members and partners.
• Participate in performance and development activities and contribute to a positive, inclusive work environment.

Benefits

• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED