Relationship Banker I

First United Bank • Madill, OK

4d

About The Position

The Relationship Banker I serves as customers’ single point of contact for First United Bank products and services. The role focuses on understanding customer needs, matching them with appropriate products and services, building trusting relationships, retaining existing customers, developing new relationships, and meeting or exceeding established service and sales goals. The banker is expected to provide personalized customer service, promote products, educate customers and peers, and make referrals to help meet customer needs.

The position also performs account-opening and routine customer-service activities, processes a variety of financial transactions, and handles cash, drawer, and vault responsibilities. The Relationship Banker must follow bank procedures and regulatory requirements, maintain precision in daily work, resolve customer issues, and help ensure the safety and security of the bank. Other job-related duties may be assigned, including work in other areas to cover absences or balance workload.

Requirements

• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Ability to perform daily work exactly and accurately.
• Ability to effectively read, write, and verbally communicate with customers and coworkers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including the ability to use logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Maintain a professional attitude and appearance.
• Behave ethically at work and outside the work environment.
• Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and looking for ways to assist customers.

Nice To Haves

• High school diploma strongly preferred.
• Some college strongly preferred.
• One year of retail experience preferred.
• Cash-handling experience preferred.

Responsibilities

• Maintain basic knowledge of First United Bank products, services, procedures, policies, and applicable regulatory requirements, including the Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts.
• Accurately and efficiently follow procedures for customer-service activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Participate in meetings, bank functions, and customer appreciation or community events as requested or assigned.
• Provide excellent customer service by greeting customers, building rapport, and fostering customer loyalty.
• Interview customers about their financial needs, match those needs with bank products and services, and refer customers to other staff or departments as appropriate.
• Open new accounts, certificates of deposit, and other ancillary products; answer questions, provide account-opening information, and ensure paperwork is completed and entered into the computer system.
• Assist customers with routine requests involving balances, statements, check copies, stop payments, holds, online banking, ACH, transfers, direct deposits, wire processing, coin processing, notary services, and privacy.
• Process customer transactions promptly and accurately in accordance with bank policies and procedures, including checks, money orders, savings bonds, traveler’s checks, cashier’s checks, and loan or other payments.
• Maintain appropriate drawer limits, perform cash verifications, and complete vault duties.
• Verify transactions, place holds when appropriate, and balance the cash drawer at the end of the assigned shift; seek assistance to resolve discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues identified in insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and ensuring the overall safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.

Benefits

• 401(k) matching contributions.
• YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options.
• Educational assistance and reimbursements.
• Opportunities for personal and professional growth.
• Award-winning workplace culture focused on faith, financial well-being, personal development, and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed