Relationship Banker I

First United Bank • Pauls Valley, OK

4d • Onsite

About The Position

The Relationship Banker I serves as the single point of contact for customers, connecting with them to understand their financial needs and match those needs with First United Bank products and services. The role is responsible for customer service, sales, and relationship management while meeting or exceeding established goals. The banker develops and maintains trusting customer relationships, provides personalized service, and adheres to applicable bank policies and regulatory standards. The position is based at the Pauls Valley branch.

The Relationship Banker maintains knowledge of bank products, services, policies, procedures, and relevant regulatory requirements; performs customer transactions and account services accurately; opens accounts and ancillary products; resolves customer issues; and supports sales campaigns and community events. The role also includes cash drawer and vault responsibilities, security functions, and assisting with other job-related duties as assigned.

Requirements

• Superior customer service skills.
• Basic mathematics skills for problem solving.
• High accuracy and attention to detail in daily work.
• Ability to read, write, and communicate verbally effectively with customers and coworkers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical conduct at work and outside the work environment.
• Active listening skills and attentiveness to customer needs.
• Commitment to following bank policies and regulatory standards.

Nice To Haves

• High school diploma strongly preferred; some college strongly preferred.
• One year of retail experience preferred.
• Cash-handling experience preferred.

Responsibilities

• Maintain knowledge of First United Bank products, services, procedures, policies, and relevant regulatory requirements, including the Bank Secrecy Act, Privacy, Fair Lending, Regulation E, and deposit, transaction, and loan accounts.
• Accurately and efficiently follow procedures for customer-service activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Participate in meetings, bank functions, and customer appreciation or community events as requested or assigned.
• Provide excellent customer service by greeting customers, building rapport, and fostering customer loyalty.
• Identify customer needs through conversations and match them with bank products and services, including making referrals to other staff members and departments.
• Open new accounts, certificates of deposit, and other bank products; answer questions, provide account-opening information, and ensure paperwork is completed and entered into the computer system.
• Assist customers with routine requests involving balances, statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy.
• Process customer transactions quickly and accurately in accordance with bank policies and procedures, including checks, money orders, savings bonds, traveler’s checks, cashier’s checks, loan payments, and other service payments.
• Maintain appropriate drawer limits, perform cash verifications, and carry out vault duties.
• Verify transactions, place holds when appropriate, and balance the cash drawer at the end of the assigned shift; seek assistance to resolve discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues on insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and helping ensure the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including work in other areas to cover absences or balance workload.

Benefits

• 401(k) matching contributions.
• YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options.
• Educational assistance and reimbursements.
• Personal and professional growth opportunities.
• Award-winning workplace culture focused on faith, financial well-being, personal development, and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED