Relationship Banker I

Simmons Bank•Martin, TN

About The Position

The Relationship Banker builds, expands, and retains client relationships while providing an exceptional client experience. The role assesses the financial needs of existing and prospective clients and recommends bank products and services to help them achieve current and future financial goals. Relationship Bankers market Simmons solutions through daily interactions, outbound calls, business visits, networking events, and periodic “At Work” events, and are expected to meet or exceed individual and branch goals. They may also assist with account servicing and maintenance, teller transactions, problem resolution, and other transactional needs. The role requires professionalism and a positive representative presence while meeting client expectations. Training is provided on required products, services, needs-based conversations, and other role-related tools. The position shares the bank’s traditional in-branch services, digital capabilities, and business partner resources. It includes account opening and closing, consumer loan facilitation, customer referrals to partner teams, transaction processing, and compliance responsibilities. The Relationship Banker may provide support and guidance at other banking institutions in the market and may coach and lead the branch team in the absence of an AFCM.

Requirements

High school diploma or GED.
One year of customer-facing and goal-oriented experience.
Ability to motivate and present information effectively in one-on-one and small-group situations.
Ability to embrace a team-centric approach in a fast-paced, evolving banking environment.
Registration with the National Mortgage Licensing System and Registry (NMLS), or obtain an NMLS license after employment.
Computer skills, including use of Microsoft Office programs.
Ability to understand and use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support; travel is described as sporadic, with minimal overnight or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Responsibilities

Share and recommend the bank’s full range of resources, including in-branch services, digital capabilities, and business partner resources.
Meet individual goals through required in-person and outbound calling activities that offer needs-based solutions and recommendations.
Perform account opening and closing functions, help customers select appropriate accounts, research customer accounts, and comply with BSA and CIP requirements.
Facilitate consumer loan requests by soliciting requests, maintaining knowledge of loan policies and procedures, and assisting with branch consumer loan portfolios.
Identify customer needs and refer customers to partner teams serving small business, corporate and institutional partners, mortgage, and financial advisory needs.
Maintain client satisfaction by engaging customers and ensuring an optimal customer experience.
Complete departmental documents and activities in compliance with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally while engaging customers to identify needs and recommend solutions.
Coach and lead the branch team according to process and protocol in the absence of an AFCM.
Perform other duties and responsibilities as assigned.