Relationship Banker I (New Carrollton)

TD • Hyattsville, MD

2d • $24 - $33 • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients work toward their financial goals through personalized solutions that support their financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards.

Based in a bank location, the role engages clients through walk-in opportunities, lead management, and outbound outreach; learns about client goals and needs; explains relevant options and their features, benefits, and potential risks; and connects clients with appropriate products, services, or partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, handles client concerns, and engages with mortgage inquiries and residential lending referrals. Accurate documentation, sound risk awareness, regulatory compliance, and protection of clients and the Bank are integral to the position.

The role also contributes to team success by completing training, sharing knowledge and best practices, collaborating with colleagues and partners, and supporting a positive and inclusive work environment. The position is classified as a loan originator and mortgage loan originator under applicable federal regulations. Eligibility for covered financial institution employment and NMLS registration is required, along with satisfactory criminal background and credit report checks and required applicant disclosures.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for NMLS registration as a mortgage loan originator under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government agency or authority findings.
• Ability to meet the physical requirements described, including continuous sedentary work, operating standard office equipment, and concentrating for extended periods.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients and develop relationships through walk-in opportunities, lead management, and outbound outreach.
• Conduct meaningful, goals-based client discovery to identify needs and priorities.
• Explain appropriate banking options, including features, benefits, and potential risks, in clear and transparent language.
• Provide personalized solutions and next steps by connecting clients to relevant products, services, or partners.
• Set clear follow-up actions and reinforce client relationships to support long-term financial progress.
• Educate clients about TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Build and strengthen client relationships through personalized, client-first interactions.
• Accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities as applicable.
• Serve as the primary point of accountability for client concerns, resolving them where possible and escalating when needed.
• Identify opportunities to deepen client relationships, improve outcomes, and support acquisition and retention.
• Maintain accurate client information and documentation and comply with operational procedures, policies, and regulatory requirements.
• Verify client identification, follow authentication standards, maintain data integrity, and comply with AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Participate in performance and development activities and contribute to an inclusive, positive team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Access to an online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED