Small Business Relationship Banker 1 - Pikeville, KY Area

U.S. Bank•Pikeville, KY

2d•Onsite

About The Position

At U.S. Bank, the Small Business Relationship Banker serves as the primary small-business banking partner for assigned branches and relationships, typically supporting two to three branch locations. The role provides comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million, demonstrates excellent customer service in accordance with U.S. Bank Core Values, and helps branch teams address complex small-business client needs and opportunities. The banker builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through. The role interprets financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators to provide practical guidance and solution recommendations. Solutions may include business deposits, lending and credit, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business products and services. This position includes outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals. The banker develops internal and external relationships and coordinates with branch partners, centers of influence, clients, and other business-line partners. Relationship ownership includes coordinating handoffs, decisions, follow-up, activation, usage, and demonstrated client value. Through regular engagement with assigned branches, the banker shares referral outcomes, successful sales and service practices, and insights on newly established relationships. The role balances acquisition, relationship deepening, and service while maintaining strong CRM discipline and responsible banking practices. The role requires working from a U.S. Bank location five days per week and at least two hours of driving per week. Total compensation includes base pay and eligibility for production-based incentives.

Requirements

Bachelor’s degree in business, accounting, or finance, or equivalent experience and job-related experience.
Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal and regulatory registration requirements.
Maintain a satisfactory criminal and credit record as required for NMLS registration.
Work from a U.S. Bank location five days per week.
Complete two or more hours of driving per week.

Nice To Haves

Demonstrated excellent customer service in accordance with U.S. Bank Core Values and ability to provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Strong written and verbal communication skills and ability to convey business recommendations effectively.
Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.

Responsibilities

Serve as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Demonstrate excellent customer service in accordance with U.S. Bank Core Values and help branch teams address complex small-business client needs and opportunities.
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations.
Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
Identify stated and unstated client priorities and align products and services with clients’ growth, efficiency, and risk objectives; clearly explain value, trade-offs, and next steps.
Recommend appropriate small-business solutions, which may include business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, and cash-flow tools.
Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
Maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value.
Engage regularly with assigned branches and share referral outcomes, successful sales and service practices, and insights on newly established small-business relationships.
Balance client acquisition, relationship deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic-term and optional-term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.